Refund policy
Returning via Post
We hope you are happy with your purchase, however
in the event you are not, we offer quick & simple returns!
In the event that you are not satisfied with a purchase from clarkesgolf.co.uk, you may return unused goods, along with all original packaging and any labels within 30 days
of receipt for a refund or exchange.
If you are looking to exchange your order for another item your return will be free of charge.
We want to make returning your goods as easy as possible, that's why you can arrange a return via DPD or Royal Mail.
Our DPD or Royal Mail services are available at a cost of £4.00, this price will be deducted from the refund total. Please note, this only applies to refunds. Exchanges or faulty goods can be returned FREE of charge.
The DPD UK Drop Off Service & Royal Mail Returns Service carries a starting insurance cover of £50 per parcel. If the value of your returned item(s) is greater, the selected returns services will be used at the risk of the sender.
DPD Returns
Click here to arrange a DPD Return and generate your unique returns label
Please Note: You will need your order number & email address.
Royal Mail Returns
Click here to arrange a Royal Mail Return and generate your unique returns label.
Please Note: You will need your order number & email address.
Warranty Information
Under consumer laws in the UK, consumers are entitled to a free of charge repair & depending on the circumstances may be entitled to a replacement, discount or refund, of defective goods or goods which do not conform with the contract of sale. These rights are in-line with manufacturer guarantees and vary between products beginning from the date of delivery of the original goods. Additionally, issuing a replacement is something that occurs under the original agreement. It does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase.
Return Information
Our DPD or Royal Mail services are available at a cost of £4.00, this price will be deducted from the refund total. Please note, this only applies to refunds. Exchanges or faulty goods can be returned FREE of charge.
We apologise if we have sent you any item(s) in error, this does not happen often, please contact a member of our team on:
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Custom fit, personalised or special ordered products that are not included as part of standard stock options cannot be returned for credit or refund (Exceptions to rule are made in event the item is supplied as faulty or not as described). Any free gifts supplied with the item must be returned with the item for refund.
Return Exclusions
- The following goods may not be returned for refund:
Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.
Independently returned items
We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items. Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods. Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
When returning items by recorded post, we're unable to accept responsibility for items lost in transit.
- Clarkes Golf
- Unit 6
- Millbrook Business Park
- Mill Lane
- Rainford
- WA11 8LZ
Faulty Goods
All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:For orders received under 30 days, we will offer a full refund or exchange the faulty item. For orders received over 30 days, but less than 12 months old please contact a member of our team on
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.